TERMS AND CONDITIONS
Website: EduTechMega.com
Operator: EduTech Mega PLC
Effective Date: 18th September 2026
Last Updated: 18th September 2026
1. Acceptance of These Terms
These Terms and Conditions ("Terms") govern the use of EduTechMega.com and the services provided through the platform.
By creating an account, booking a lesson, providing tutoring services, or using the platform, the user agrees to comply with
these Terms.
A person who does not agree to these Terms must not use the platform.
2. EduTech Mega's Role
EduTech Mega PLC operates an online education and tutoring platform.
EduTech Mega provides the systems and administrative processes necessary to facilitate:
● tutor registration;
● tutor verification;
● learner registration;
● tutor-learner connections;
● lesson scheduling;
● online lessons;
● payment collection;
● tutor payments;
● lesson confirmation;
● dispute management; and
● customer support.
3. Account Eligibility
The person who creates and controls an EduTech Mega account must be at least 18 years old.
The account holder must declare during registration that they are at least 18 years old.
The account holder must provide truthful, accurate, and complete information.
The account holder must update information that becomes inaccurate or outdated.
EduTech Mega currently relies on the account holder's declaration concerning age and does not independently verify the
account holder's age during ordinary registration.
4. Accounts for Minors
A minor must not independently create or control an EduTech Mega account.
A minor learner must use an account created and managed by a parent or legal guardian.
The parent or legal guardian:
● must be the account holder;
● must provide the required consent;
● must provide accurate information;
● must comply with the applicable child-safeguarding requirements; and
● must remain responsible for the minor's account.
Providing false age or identity information constitutes a breach of these Terms.
5. Tutor Registration and Verification
A tutor must provide accurate information during registration.
The tutor must provide the academic, professional, identity, and other supporting information required by EduTech
Mega for verification.
A tutor must not provide forged, fraudulent, misleading, or materially inaccurate information.
A tutor must promptly update information that becomes inaccurate.
EduTech Mega shall conduct tutor verification in accordance with its established verification procedure.
6. Tutor Obligations
Every tutor using EduTech Mega must:
● provide lessons professionally;
● attend scheduled lessons at the agreed time;
● provide the agreed educational service;
● communicate respectfully;
● comply with EduTech Mega's safeguarding requirements;
● maintain professional boundaries;
● protect learner information;
● comply with recording requirements;
● comply with payment procedures;
● report serious incidents;
● cooperate with legitimate dispute investigations; and
● comply with these Terms and all applicable EduTech Mega policies.
A tutor must not:
● harass a learner;
● exploit a learner;
● threaten or abuse a learner;
● engage in inappropriate conduct;
● engage in sexual misconduct;
● discriminate against a learner;
● request inappropriate personal information;
● misuse learner information;
● bypass EduTech Mega's payment system for platform-booked lessons;
● falsify attendance or lesson completion;
● manipulate confirmation records; or
● engage in unlawful conduct through the platform.
7. Learner and Parent/Guardian Obligations
Learners and account holders must:
● provide accurate information;
● attend scheduled lessons;
● confirm lessons accurately;
● communicate respectfully;
● comply with platform rules;
● respect tutors;
● report legitimate concerns;
● provide truthful information during disputes; and
● comply with applicable payment and cancellation procedures.
Where the learner is a minor, the parent or legal guardian must manage the learner's account and comply with all
applicable guardian obligations.
8. Booking and Payment
Lessons booked through EduTech Mega must be paid for through the payment methods approved by EduTech Mega.
EduTech Mega receives the applicable learner payment and shall pay the tutor in accordance with the applicable tutor
payment procedure.
Payment methods shall include the methods made available by EduTech Mega, which may include MTN Mobile Money,
Orange Money, bank transfers, bank cards, and other approved payment methods.
Users must not circumvent EduTech Mega's payment system for lessons booked through the platform.
9. Tutor Payment
EduTech Mega shall calculate tutor earnings based on eligible lessons.
Tutor payment shall be processed after the applicable lesson-confirmation requirements are satisfied or after the
applicable dispute period expires without a dispute.
Applicable withdrawal, transfer, remittance, or payment-provider charges shall be handled according to the tutor payment
terms communicated by EduTech Mega.
10. Lesson Confirmation
Both the tutor and learner must confirm whether the scheduled lesson was held.
The tutor must provide an accurate lesson confirmation.
The learner must provide an accurate lesson confirmation.
Neither party must falsely confirm a lesson that was not held.
11. Where Both Parties Confirm
Where both the tutor and learner confirm that the lesson was held, the system shall record the lesson as confirmed.
The confirmed lesson shall become eligible for tutor payment processing.
12. Where Neither Party Confirms
Where neither the tutor nor learner confirms the lesson, the system shall keep the lesson pending during the applicable
two-day dispute period.
If no dispute is submitted within that period, the system shall automatically release the applicable tutor payment.
13. Lesson Disputes
A user who wishes to dispute a lesson must submit the dispute within two days of the relevant lesson.
A dispute must contain truthful and relevant information.
A user must not submit a knowingly false or fraudulent dispute.
A dispute may concern:
● failure of the lesson to take place;
● failure to provide the agreed lesson;
● significant technical problems;
● inappropriate conduct;
● harassment;
● exploitation;
● serious misconduct; or
● another legitimate issue materially affecting the lesson.
14. Payment Hold During a Dispute
When a valid dispute is submitted within the applicable two-day period, EduTech Mega shall place the applicable tutor
payment on hold pending resolution.
The disputed payment shall not be automatically released while the dispute remains under active review.
15. Dispute Investigation
EduTech Mega shall review the relevant information necessary to determine the dispute.
The review shall consider relevant information reasonably available to EduTech Mega, including:
● confirmation records;
● attendance records;
● lesson information;
● platform communications;
● payment records;
● information provided by the tutor;
● information provided by the learner;
● information provided by the parent or legal guardian;
● technical records; and
● relevant lesson recordings that EduTech Mega is authorized to access.
Users involved in a dispute must cooperate with a legitimate EduTech Mega investigation.
16. Dispute Resolution
Where a dispute is upheld and the lesson requires a remedy, EduTech Mega shall determine the appropriate resolution in
accordance with this Policy.
The available remedies are:
1. rescheduling the lesson; or
2. refunding the learner where rescheduling is not possible or appropriate.
The applicable remedy shall depend on the circumstances of the dispute.
17. Two-Day Dispute Deadline
An ordinary lesson-delivery dispute must be submitted within two days of the relevant lesson.
If no ordinary lesson-delivery dispute is submitted within that period, the system shall automatically release the applicable
tutor payment where the payment is otherwise due.
Serious safeguarding, abuse, exploitation, fraud, or other matters that are subject to different legal reporting requirements
shall be handled in accordance with the applicable law and EduTech Mega's safeguarding procedures.
18. Lesson Recordings
Where a lesson is recorded, access to the recording shall be restricted to authorized EduTech Mega administrators.
Tutors and learners shall not have general administrative access to lesson recordings.
An authorized administrator shall access a recording where it is necessary to investigate or validate a legitimate dispute,
harassment allegation, exploitation allegation, safeguarding concern, serious misconduct allegation, or other serious
incident requiring investigation.
Users must not independently record or distribute a lesson in violation of EduTech Mega's recording rules or
applicable law.
19. Child Protection
Tutors working with minors must comply with EduTech Mega's Child Safeguarding Policy.
Tutors must maintain professional boundaries with minors at all times.
Tutors must not:
● engage in sexualized communication;
● exploit a child;
● threaten or intimidate a child;
● request inappropriate personal information;
● encourage a child to conceal communication from a parent or guardian;
● arrange unauthorized private contact;
● share inappropriate material; or
● engage in conduct that places a child at unreasonable risk.
A serious child-safety concern must be reported to EduTech Mega immediately.
EduTech Mega shall take appropriate protective action when a serious child-safety concern is reported.
20. Prohibited Conduct
Users must not:
● harass another user;
● threaten another user;
● exploit another user;
● engage in abusive conduct;
● engage in discriminatory conduct;
● impersonate another person;
● submit fraudulent information;
● misuse payment systems;
● access another user's account without authorization;
● disclose private information without authorization;
● manipulate lesson-confirmation records;
● submit fraudulent disputes;
● misuse recordings;
● bypass platform safeguards; or
● use the platform for unlawful purposes.
21. Suspension and Termination
EduTech Mega shall restrict, suspend, or terminate an account where the applicable conditions for such action under
these Terms are established.
These conditions include:
● material breach of these Terms;
● false or fraudulent information;
● serious misconduct;
● serious safety risk;
● fraud;
● child-safeguarding violations;
● payment-system abuse; or
● other conduct that materially threatens the integrity or safety of the platform.
Where an investigation is required, EduTech Mega shall follow its applicable investigation procedure before making a
final determination, except where immediate protective action is necessary.
22. Platform Availability
EduTech Mega shall make reasonable efforts to maintain the platform and its essential services.
The platform may experience interruptions caused by circumstances outside EduTech Mega's reasonable control, including:
● internet failures;
● telecommunications failures;
● third-party service failures;
● payment-provider failures;
● maintenance;
● software failures; or
● other external events.
EduTech Mega shall take reasonable steps to restore affected services when such circumstances occur.
23. Intellectual Property
Users must not reproduce, distribute, modify, sell, or commercially exploit EduTech Mega's protected platform
content without authorization.
EduTech Mega's branding, software, designs, text, graphics, and other protected materials must not be used without the
required authorization.
24. Privacy
Personal information shall be processed in accordance with the EduTech Mega Privacy Policy and applicable law.
Users must comply with applicable privacy and confidentiality obligations when using information obtained through
the platform.
25. Complaints
Users must submit complaints through the designated EduTech Mega support mechanism.
Complaints involving harassment, exploitation, abuse, threats, child safety, or serious misconduct must be reported as soon
as possible.
EduTech Mega shall process complaints in accordance with its applicable complaint-handling procedures.
26. Applicable Law
These Terms shall be governed by the laws of the Republic of Cameroon, subject to mandatory legal rights and
protections applicable to users.
27. Changes to These Terms
EduTech Mega shall publish updated Terms when material changes are made.
The updated Terms shall state the applicable effective date.
28. Contact
EduTech Mega PLC
Website: EduTechMega.com
Email: info@edutechmega.com
Telephone: +237681444780
Registered Address:2nd floor Mac in Touch building Limbe.
Terms and Conditions
EduTech Mega PLC · Effective and last updated 18 September 2026